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Blog. Guides for better customer service.
Practical articles on automation, AI quality and data protection in online stores. Written by the Alpheris team.
All articles.
Customer service and AI in German e-commerce: statistics 2026
What customers expect, how common chatbots are, what returns cost: verified figures from Bitkom, HDE, Destatis and EHI.
Answering emails with AI: how it works with Outlook and IMAP
How an AI email assistant answers customer emails from your data, what it may send on its own and how to start safely in three stages.
Automating Shopify customer service: the practical guide
Which requests are suited to automation, which should stay with people, and how to go about it step by step.
AI support without hallucinations: grounding explained simply
Why chatbots invent answers, and how tying them to your own sources prevents false statements.
GDPR-compliant chatbots in your store: what really matters
Hosting, data processing agreements, data minimisation: what to check in an AI chatbot and which questions to ask the provider.
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