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The best Tidio alternatives in 2026
Tidio starts at $29 per month, the Lyro AI adds from $39 for 50 conversations, and more than 10 seats require the Plus plan. These alternatives charge differently. All prices from the providers' pricing pages or the Shopify App Store.
| From | AI | Data | |
|---|---|---|---|
| Alpheris | €29 per month, AI included, 3 seats | Answers from store data with evidence check, handles orders, also by email | Germany, public DPA |
| Chatty · 4.9 ★ (1,882) | Free 50 AI conversations; Basic $19.99 | AI order tracking from Pro ($0.05 per number) | US per privacy policy |
| Zipchat · 4.9 ★ (208) | Free 120 AI replies; Starter $80 | Every AI message counts; all channels | Region not stated |
| Lime Connect (formerly Userlike) | free with 1 seat; Pro from €87 per month | AI agent from €99 per month on top | European servers, DPA |
| LiveChat | $19 per user and month (Essential, yearly) | 10 AI resolutions included, more at $49.50 per 50 | EU storage selectable |
| Gorgias · 4.3 ★ (706) | $10 for 50 tickets | AI agent $1.00 per resolution on top | US company |
| Shopify Inbox · 4.6 ★ (5,804) | free | Instant answer suggestions in English only per Shopify | Shopify International Ltd. (Ireland) |
| MooseDesk · 5.0 ★ (486) | Free, unlimited AI replies; Starter $19 | From Q&A, FAQ and products | US per own statement |
| Intercom | $29 per seat and month (Essential, yearly) | Fin $0.99 per outcome, at least 50 per month | US company, EU hosting selectable |
| Zendesk | €55 per agent and month (Suite Team, yearly) | 5 AI resolutions per agent included, more at €1.50–2.00 | US company |
Prices retrieved on 20 and 21 October 2026 from the provider or the Shopify App Store; excl. VAT, without guarantee. We are Alpheris and therefore appear on this list ourselves, as the first entry and clearly marked.
Who each tool is worth it for
Alpheris
Stores that want product, order and shipping questions answered automatically in chat and by email.
Lime Connect (formerly Userlike)
Teams chatting a lot themselves, on website and messengers.
LiveChat
Teams with many people in live chat and sales campaigns.
Shopify Inbox · 4.6 ★ (5,804)
Stores with few chats that want to pay nothing.
Zendesk
Larger support organisations with many departments and established helpdesk workflows.
What Tidio customers ask us
Which Tidio alternative is the cheapest?
For very small stores, free plans such as MooseDesk, Chatty Free or Shopify Inbox are hard to beat. Once the AI should answer many questions, plans with AI included pay off: Alpheris costs €29 per month with 100 AI conversations, while Tidio adds Lyro conversations from $39 to its plan from $29.
Which Tidio alternative hosts in Germany?
Alpheris hosts with Hetzner in Germany and publishes its data processing agreement. Lime Connect names European servers. Most Shopify apps on this list name the US or no region at all.
Can I switch from Tidio without losing data?
With Alpheris you export nothing: the knowledge base is built from your store. Add your own FAQ answers from Tidio as text. Merchants switching from Tidio test Alpheris for 30 days free.
Check it with your own store.
14 days free, no payment method needed.