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A chatbot that knows your shop
The Alpheris widget answers questions about products, shipping, returns and order status from your real shop data. What isn't backed, it doesn't say — then your team takes over.
Read for this answer
It answers from your shop, not from the web
Alpheris reads your website and, with Shopify, syncs products, stock, prices, shipping and return rules via the official API.
Every answer runs through a verifier. If something isn't backed, it isn't claimed.
What it can't back up, it hands over
Without a covered answer, the bot doesn't guess. It hands over to live chat or as a message to the team inbox — with the full history.
The window header always says “AI”. As soon as a person takes over, it says “Live chat”.
It looks like your shop
You set colours, avatar, greeting and tone. The start buttons come from your range and your industry — whatever you don't offer is left out.
Live on your website in three steps
No developer project.
- 01Embed the widget
One script snippet on your website — or via the Shopify or WordPress integration.
- 02Teach it your knowledge
Alpheris reads your website and, with Shopify, syncs products, stock, prices and rules. You can add your own questions and answers.
- 03Customise and go live
Set design, tone and start menu — everything stays editable.
What you should know about the widget
Does the chatbot make up answers?
No. Every answer is tied to your verified content and runs through a verifier. If there is no covered answer, the bot doesn't guess but hands over to your team.
Where does it get information about my products?
During setup Alpheris reads your website and, for Shopify shops, also syncs products, stock, prices, shipping and return rules via the official API. You can add your own questions and answers.
What happens if it can't answer something?
It hands over: to live chat with an available team member, or as a message to the team inbox. The conversation doesn't break.
Can customers see that an AI is answering?
Yes. The header always shows “AI”, and “Live chat” once a person takes over. This doesn't replace your own transparency obligations under Article 50 of the EU AI Act.
Is the widget multilingual?
Yes. It detects the customer's language and answers accordingly. The verification stays the same in every language.
A chatbot that truly knows your shop
Embed it, teach it, go live — and when in doubt, your team takes over.