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The best Gorgias alternatives for Shopify in 2026
Gorgias charges per ticket, from $10 for 50 tickets, and its AI costs $1.00 per resolution on top of the ticket. These alternatives for Shopify stores charge differently. All prices from the providers' pricing pages or the Shopify App Store.
| From | AI | Data | |
|---|---|---|---|
| Alpheris | €29 per month, AI included, 3 seats | Answers from store data with evidence check, handles orders, also by email | Germany, public DPA |
| Re:amaze · 4.4 ★ (181) | $29 per team member | AI $0.85 per resolution above allowance | Region not stated (GoDaddy) |
| Zendesk | €55 per agent and month (Suite Team, yearly) | 5 AI resolutions per agent included, more at €1.50–2.00 | US company |
| Freshdesk | $19 per agent and month (Growth, yearly) | Freddy AI Agent: $49 per 100 extra sessions, 500 free once | EEA data center selectable |
| Tidio · 4.8 ★ (1,355) | Free plan; Starter $29 for 100 conversations | Lyro AI billed by usage on top | International infrastructure |
| Chatty · 4.9 ★ (1,882) | Free 50 AI conversations; Basic $19.99 | AI order tracking from Pro ($0.05 per number) | US per privacy policy |
| Zipchat · 4.9 ★ (208) | Free 120 AI replies; Starter $80 | Every AI message counts; all channels | Region not stated |
| Shopify Inbox · 4.6 ★ (5,804) | free | Instant answer suggestions in English only per Shopify | Shopify International Ltd. (Ireland) |
| Trengo | €299 per month for 10 users (Boost, yearly) | €0.25 per conversation on top | AWS, region not stated |
| Intercom | $29 per seat and month (Essential, yearly) | Fin $0.99 per outcome, at least 50 per month | US company, EU hosting selectable |
Prices retrieved on 20 and 21 October 2026 from the provider or the Shopify App Store; excl. VAT, without guarantee. We are Alpheris and therefore appear on this list ourselves, as the first entry and clearly marked.
Who each tool is worth it for
Alpheris
Stores that want product, order and shipping questions answered automatically in chat and by email.
Zendesk
Larger support organisations with many departments and established helpdesk workflows.
Freshdesk
Larger support teams needing a ticket system with help center, SLAs and a big app marketplace.
Shopify Inbox · 4.6 ★ (5,804)
Stores with few chats that want to pay nothing.
What Gorgias customers ask us
Which Gorgias alternative is cheaper?
When the AI answers many questions, usually one with AI included: Alpheris Business costs €79 a month with 300 AI conversations and no per-ticket price. Gorgias adds $1.00 per AI resolution to every ticket.
Which Gorgias alternative works with Shopify?
Every tool on this list connects to Shopify. Order status and cart in the chat are offered by Alpheris, Chatty and Zipchat, among others.
Check it with your own store.
14 days free, no payment method needed.