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Customers / DaheimGut
DaheimGut lets the AI write its customer emails. Nothing gets corrected.
The Swiss store for orthopedic shoes connected its inbox to Alpheris. Since then the AI writes the replies, routes every email to the right team and, with Autopilot, sends confident replies on its own.
As of October 2026
- Industry
- Orthopedic shoes and health products
- Market
- Switzerland
- Platform
- Shopify
- Using Alpheris
- Mail agent, team inbox
Every customer email gets a ready reply right away, with the data from the order.
Customer · Shipping questionWed, 09:12
Hello, I ordered the Trailguard 2.0 on Monday. When will the parcel arrive?
Draft by AlpherisHello, thank you for your order. Your parcel has been on its way since yesterday and should arrive on Friday. You will find the tracking link in your shipping confirmation. Kind regards, DaheimGut
Sent unchangedExample, recreated
100%of the AI replies sent went out without changes
96%of customer conversations routed to the right team automatically
50+ready reply drafts in the first three weeks
Autopilot switched on
When the AI is confident, the reply goes out without a click. Everything else lands with the team as a draft.
- Email arrivesorder and customer are recognized
- AI writes the replywith data from Shopify
- Confident from 72%goes out directly
- Not confidentwaits for the team as a draft
What the emails are about
Share of AI drafts by topic, as of October 2026
- 51%Shipping and delivery status
- 31%Other questions
- 9%Returns and exchanges
- 7%Product advice
- 2%Complaints
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