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Tidio alternative: your invoice, next to ours.30 days free for Tidio customers.
Tidio bills the base plan, Lyro AI, branding and Flows separately. Alpheris puts one line on the invoice. Set your volume and compare the two bills yourself.
Tidio prices: Starter $29 (100 conversations), Growth from $59 (250 to 2,000 conversations), Lyro AI from $39 per 50 conversations, branding removal $20, Flows from $29, each per month. All self-serve plans cap at 10 agents — Free, Starter and Growth alike; the eleventh seat means Plus from $300 plus usage, there is no per-seat add-on. The Lyro range of €0.36 to 0.72 per conversation follows from the entry and volume tiers. List prices per tidio.com and Tidio help centre, as of September 2026, without warranty.
Three places where the Tidio bill grows
Three meters instead of one.
Tidio keeps separate quotas for conversations, Lyro AI and Flows. Each one fills up on its own, each one costs on its own. Alpheris has one meter: AI conversations.
Fifteen minutes' pause, a new conversation.
If a customer replies after a quarter of an hour of silence, Lyro starts counting again. At Alpheris the same visitor stays the same conversation for 24 hours.
The eleventh seat means Plus.
Every self-serve plan stops at 10 agents, and Tidio sells no extra seats — above that only the Plus plan remains. Alpheris includes 15 seats on Business, at no extra charge.
The same customer asks three times in one day, with pauses in between. Lyro starts a new conversation after 15 minutes of silence, so three are billed. At Alpheris it is one conversation as long as it stays within 10 replies and 24 hours. The switch above turns that counting rule on and off.
Alpheris and Tidio side by side
A fair comparison, including the points where Tidio comes out ahead.
| Alpheris | Tidio |
|---|
When Tidio fits better
- You want a chat widget with many small automations and are happy to manage the meters separately.
- Your team is larger than ten people and you are ready to pay for the Plus plan.
- You mainly need live chat and use the AI only occasionally.
- English-only support is fine for you.
When Alpheris fits better
- You run a store and want answers from products, orders and shipping rules, not from help articles.
- You want one line on the invoice instead of four meters.
- You do not want a pause in the conversation to cost you a second conversation.
- You want support in German, invoices in euros and a contract under German law.
From Tidio to Alpheris, without switching Tidio off
No export, no migration project. You test both side by side and switch over once the answers are right.
Read the store
Enter your domain or connect Shopify. Alpheris reads products, pages and shipping rules by itself. Help articles from Tidio can be added as text.
Test in parallel
Ask what your customers ask, in the test window first. Every answer shows its evidence. Tidio keeps running meanwhile.
Switch over
Remove the Tidio script, add the Alpheris one, connect your mailbox. Colours and greeting are set in the design editor in minutes.
No call, no export.
Coming from Tidio? Enter your store address and Alpheris reads products, pages and shipping rules by itself. In 15 minutes the agent answers with evidence. Tidio switchers get 30 days free, no card.
What Tidio users ask us
What is a good Tidio alternative for Shopify?
Alpheris is a Tidio alternative built in Germany for Shopify stores. The AI answers customer questions from your store's knowledge, asks instead of guessing, and hands difficult cases to your team.
Is there a GDPR-compliant alternative to Tidio?
Yes. Alpheris is hosted in the EU (Germany) and you get a data processing agreement (DPA). How Tidio handles hosting is listed in the comparison table above.
Can I try the Tidio alternative for free?
Yes, 30 days free with every Business feature and no credit card. Then you pick a plan, or simply stop.
How does Alpheris differ from Tidio?
Alpheris specialises in Shopify customer service and answers grounding-first only from your real store data – with EU hosting and a GDPR focus. Tidio is a broader live chat and bot tool for many industries.
Does the Alpheris AI hallucinate?
No – that is the core. If Alpheris finds no backed answer in your knowledge base, it honestly admits it and hands over to your team instead of making something up.
How quickly am I ready to go?
Add your domain or upload content – Alpheris crawls and indexes automatically, and the first bot usually runs within 15 minutes.
Try it with your own store.
30 days free, no payment method needed.
More comparisons: Alpheris vs. Gorgias, Alpheris vs. Intercom Fin, Alpheris vs. Zendesk, Alpheris vs. Shopify Inbox, Alpheris vs. Userlike, Alpheris vs. Trengo, Alpheris vs. Zammad, Alpheris vs. Chatty, Alpheris vs. Zipchat, Alpheris vs. Re:amaze, Alpheris vs. Rep AI, Alpheris vs. Moose, Alpheris vs. CWILL. As of June 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners. The calculator shows list prices and assumptions, not a quote.