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The best Zendesk alternatives in 2026
Zendesk charges per agent, from €55 for Suite Team, with AI resolutions billed on top by usage. These alternatives charge differently. All prices from the providers' pricing pages, dated, and for each tool who it is worth it for.
| Price from | AI | Data | |
|---|---|---|---|
| Alpheris | €29 per month, AI included, 3 seats included | Answers itself from store data, with evidence check | Germany, DPA |
| Freshdesk | $19 per agent and month (Growth, yearly) | Freddy AI Agent: $49 per 100 extra sessions, 500 free once | EEA data center selectable |
| Gorgias | $10 per month for 50 tickets (Starter) | AI agent $1.00 per resolution on top | US company |
| Intercom | $29 per seat and month (Essential, yearly) | Fin $0.99 per outcome, at least 50 per month | US company, EU hosting selectable |
| Tidio | $29 per month for 100 conversations (Starter) | Lyro AI billed by usage on top | International infrastructure |
| Trengo | €299 per month for 10 users (Boost, yearly) | €0.25 per conversation on top | AWS, region not stated |
| Zammad | €7–9 per agent and month (Starter) | Summaries and sorting, €0.03 per call | Germany or self-hosted |
| Lime Connect (formerly Userlike) | free with 1 seat; Pro from €87 per month | AI agent from €99 per month on top | European servers, DPA |
| LiveChat | $19 per user and month (Essential, yearly) | 10 AI resolutions included, more at $49.50 per 50 | EU storage selectable |
Prices retrieved on 20 October 2026; Gorgias, Tidio and Intercom as on our individual comparisons (September 2026). Excl. VAT, without guarantee. We are Alpheris, which is why we are on the list too.
Who each tool is worth it for
Alpheris
Online stores that want product, order and shipping questions answered automatically, in chat and by email.
Freshdesk
Larger support teams needing a ticket system with help center, SLAs and a big app marketplace.
Lime Connect (formerly Userlike)
Teams chatting a lot themselves, on website and messengers.
LiveChat
Teams with many people in live chat and sales campaigns.
What Zendesk users ask us
Which Zendesk alternative is the cheapest?
For small teams, tools without per-agent pricing pay off: Alpheris from €29 per month with AI, Lime Connect free with one seat. Per agent, Zammad (from €7) and Freshdesk (from $19) are affordable, but AI costs extra there or does not answer by itself.
Which Zendesk alternative fits online stores?
For stores, answers about orders, shipping and returns matter. Alpheris and Gorgias are built for stores; Alpheris charges a fixed monthly price with AI, Gorgias per ticket plus AI per resolution.
Check it with your own store.
14 days free, no payment method needed.