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Data deletion
If you connected Instagram or WhatsApp to Alpheris, we receive data about that account through Meta. This page explains which data that is and how to have it deleted.
Which data we receive through Meta
| Data | Purpose |
|---|---|
| Access token | Receiving your account’s messages and replying on your behalf |
| Account and phone number identifiers, profile or display name | Matching the right account and showing it in your inbox |
| Messages received and sent through the channel | Handling conversations in your workspace inbox |
| Profile picture of customers who message your Instagram account | Showing it with the conversation in your inbox. We fetch it from Meta ourselves, so your browser does not connect to Meta. We do not keep the image, and we delete the image link within five days at the latest. |
How to have it deleted
- Through Meta: remove Alpheris under “Apps and websites” in your Instagram or Facebook settings and request deletion. Meta notifies us automatically. We remove access tokens, identifiers and profile details right away, and you receive a confirmation code you can check below.
- By email: write to [email protected]. We complete the deletion within one month at the latest and confirm it to you.
What is not deleted automatically: conversation history in a merchant’s inbox belongs to that merchant’s workspace. The merchant is the controller; we process it on their behalf. If you are a customer of a shop, contact the shop or us, and we will pass your request on. Statutory retention obligations remain unaffected.
Check the status of a request
Enter the confirmation code you received from Meta.
More on how we handle your data is in our privacy policy.