AI first, then your team — in the same chat

Real-time chat on your website: the verified AI answers instantly. When a person is the better choice, your team takes over — in the same window, with the full history.

Start for free ›Contact sales

No credit card required

ALPHERISInboxTickets

Inbox

Open

Waiting

Closed

Channels

Live-Chat

Lea M.Live chat10:24

“40 pieces for our company?”

handed over by the AI · Lea is replying

T. SchmidDraft09:58

Missing invoice

Email · draft ready

Jonas W.AI09:41

Delivery time Switzerland

Web chat · solved by the AI

NordlichtLive chat

Can I order 40 pieces for our company, with an invoice?

I can't settle that on my own — I'll connect you with the team.

Lea from the team has joined

Hi, I'm Lea. 40 pieces are fine, I'll send you a quote right away.

Type your question …

AI first, a person without the seams

The AI solves what it can back up. Where a person is better, it hands over — the customer just keeps typing, the history stays, nobody has to explain anything again.

NordlichtLive chat

Where is my order #4711?

It's been on its way with DHL since yesterday, delivery today by 6 pm.

Can someone change the address to my company?

I'll connect you with the team.

Tom from the team has joined

Hi, Tom here. I can see your order — just send me the new address.

Type your question …

Your team sees what the customer is typing

With the live typing preview your agent sees the message before it's sent and can prepare the answer. From Business it works both ways.

Lea M.Live chat · you

And can you deliver to two locations?

Yes, that works. Just send me both addresses.

typing: “Berlin, Torstraße 12 and Hamburg, …”

No waiting chat gets left behind

Waiting chats are pinned to the top and highlighted. With presence you accept or decline them, and web push reaches you on desktop and as a web app on your phone — with sound.

New live chat waitingLea M. · “40 pieces for our company?”

Waiting · Live chat

LMLea M.waiting40 pieces for our company?0:42

BVisitorwaitingDo you ship to Austria?0:12

Live in three steps

No setup call.

01
Embed the widget
A short snippet or the Shopify or WordPress integration. Branding and language in the dashboard.
02
Ground the AI in your knowledge
Alpheris reads your website and uses your knowledge base — with Shopify, real order and product data too.
03
Get your team ready
Turn on presence, allow web push — on desktop and mobile.

What you should know about live chat

Does the AI answer first, or a person?

By default the AI — grounded in your knowledge and verified. As soon as it makes sense or the customer asks, a person from your team takes over.

How does the handover work?

Without a break: the history stays, the input field is released, and the bot doesn't keep chasing. Your agent picks up exactly where the AI left off.

What is the live typing preview?

Your agent sees what the customer is typing before it's sent. From Business, the customer also sees that someone is writing.

Will I be notified reliably?

Yes. Waiting chats are highlighted in the inbox, and web push arrives on desktop and as a web app on your phone — with sound.

Is live chat only for Shopify?

No. It works on any website. Shopify, Outlook, WhatsApp and Instagram connect more channels and context.

Answer instantly, hand over cleanly

Embed the widget, let the AI answer and take over when a person is better.

Start for free Contact sales

No credit card required.