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€24.17 /month
- 100 AI conversations / month
- Chatbot from your website & Shopify
- Team inbox & live chat, 3 team members
- Ticketing — tickets & leads in one inbox
- Design customization with live preview
- GDPR · EU hosting
Pricing that grows with you.
Start small – and unlock more websites, automations, and modules later. For SSO, SLA, and custom modules: Individual.
Pay yearly = 2 months free (save ~17%)
Try every Business feature for 14 days, no credit card. You pick your plan afterwards.
All prices net, plus applicable VAT · EU businesses with a valid VAT ID: reverse charge (0% VAT)
€65.83 /month
- Everything in Basic
- 300 AI conversations / month
- Mail agent + all channels
- AI agent writes emails autonomously
- 15 team members
- Lead routing + AI suggestions in the inbox
- AI agent assigns tickets itself
- Advanced analytics & knowledge base
- Live-typing chatbot
- Branding change as an add-on (€11/month)
€315.83 /month
- Everything in Business
- 1,500 AI conversations / month
- Unlimited team members
- Full API, roles & departments
- Maximum analytics + returning visitors
- Full branding change included, priority support
On request
- Everything in Enterprise
- Multi-tenant & SSO
- SLA & onboarding
- Custom modules
- Dedicated point of contact
How we count: 1 conversation = up to 10 AI replies · the same visitor never counts twice within 24 h · ongoing conversations are never cut off
Cost certainty
This is your invoice. Every month.
One line item. No price per conversation, no setup fee, no hidden AI costs.
Your plan includes a fixed quota of AI conversations. If it ever runs short, you decide whether to extend it — nothing is ever billed automatically.
AlpherisINVOICE · SAMPLE
Business plan, monthly300 AI conversations · 15 team members · inbox, all channels€79.00
Price per conversation€0.00
AI & model costs€0.00
Setup, onboarding, support€0.00
Total, net€79.00
Further line items: none.cancel monthly
In writing
Three pricing commitments
No price per conversation.
Whether it's 30 or 300 conversations a month — within your quota, your invoice doesn't change by a cent.
Your team is included.
Basic includes 3, Business 15, Enterprise unlimited team seats. No per-seat price and nothing to add on. Intercom charges $29–132 per seat per month, Zendesk €19–115.
No silent overage billing.
When your quota is reached, nothing happens automatically: ongoing conversations finish, and extending is your decision.
For procurement
The comparison you'd otherwise have to run yourself
Total cost at 300 customer conversations per month with five team members. List prices, as of August 2026.
| Provider | Base price | per conversation | per seat | Month, total |
|---|---|---|---|---|
| Zendesk AI | Suite plan required | €1.38–1.84 | €51–106 | ≈ €650–1,100 |
| Intercom Fin | from €27 | €0.91 | €27–78 | ≈ €430–690 |
| Tidio Lyro | from €27 | €0.36–0.72 | plan-limited | ≈ €140–240 |
| Alpheris Business | €79.00 | €0.00 | €0.00 (5 incl.) | €79.00 |
Converted at 0.92 USD/EUR. Competitor ranges depend on plan tier; at Tidio, a 15-minute break counts as a new billable conversation. No guarantee — providers' list prices, August 2026.
Transparency
The counting rules — on this page, not in the fine print
Four clauses. That's all it takes.
§ 1
What counts as a conversation
Up to ten AI replies to the same visitor within 24 hours. Only the eleventh reply starts a new unit. No AI reply, no usage.
§ 2
Breaks never count twice
Whether your customer writes again after five minutes or five hours: within 24 hours it stays the same conversation.
§ 3
No one gets cut off
When the quota is reached, conversations already under way finish completely.
§ 4
Extensions only on your call
More conversations (+100 for €29, +500 for €119 — Basic up to 400, Business up to 1,200, Enterprise up to 4,000) and seats are booked by you in the dashboard — never automatically.
Frequently asked questions
Everything you need to know about plans, setup, and upgrades.
Do I pay per conversation or per team member? +
No. You pay your monthly or yearly plan price — nothing else. Team seats are included in the plan and never cost extra. More AI conversations are only booked if you want them, and nothing is ever billed automatically.
How do you count a "conversation"? +
Up to 10 AI replies to the same visitor within 24 hours — only the eleventh starts a new unit. Breaks never count twice, conversations without an AI reply cost nothing, and ongoing conversations are never cut off.
Can I upgrade or downgrade at any time? +
Yes. You can change your plan at any time from the dashboard. Upgrades take effect immediately, while downgrades apply at the next billing cycle. Any amounts already paid are prorated.
What does "live in minutes" mean? +
You receive a single script tag to embed in your website. You can then configure the design, content, and automations from the dashboard — no developer effort or technical expertise required.
How does the Individual plan work? +
We discuss your requirements together — whether it's SSO, SLA guarantees, multi-tenant, or custom integrations. We then create a tailored setup and onboarding package with a dedicated point of contact.
Is there a free trial? +
Yes. Eligible new customers can try Basic and Business free for 14 days. If you are switching from Tidio, Gorgias or Intercom, you get 30 days — start from the matching comparison page. Billing starts after the trial ends.
Is my data processed in compliance with GDPR? +
Absolutely. All data is stored on servers in Germany (EU). For AI responses we use Anthropic and, as a fallback, OpenAI (both USA) on the basis of the EU Standard Contractual Clauses; the data is not used to train AI models. We provide a full data processing agreement and conduct regular security audits.
Put us to the test — 14 days free.
Connect your shop, review the knowledge base, let it answer real customer conversations. Then decide — with numbers from your own dashboard.
GDPR-compliant · EU hosting