Shopify support from your real shop data

Order status, tracking, stock, prices, shipping and return rules: Alpheris reads them via the official Shopify API and verifies every answer — nothing guessed, nothing made up. Installed in one click, also as an app in your admin.

Start for free ›Contact sales

No credit card required

Order #1042Shopify · live

StatusShipped

CarrierDHL 00340434…

DeliveryToday by 6 pm

ItemJacket Nord, M, olive

NordlichtAI

Where is my order #1042?

Just to be safe: which email did you order with?

[email protected]

Thanks! It's on its way with DHL and arrives today by 6 pm.

Type your question …

What your chatbot knows about your shop

During setup Alpheris reads your website and, with Shopify, syncs products, stock, prices plus shipping and return rules. It uses them to answer real customer questions — verified.

Order status and trackingShopify API · live

Stock and variantsShopify API · live

Current pricesShopify API · live

Shipping and return rulesyour pages

Sizes, material, fityour product texts

It doesn't just talk — it acts in your shop

It fetches order status live, builds cart links with the right variant and changes a delivery address secured by a one-time code. Where a person is needed, it hands over.

NordlichtAI

I entered the wrong delivery address.

No problem. I'll send a code to your order email.

482913

Done — the delivery now goes to Hauptstraße 14.

Type your question …

Fetch order status

Create cart link

Change delivery addressdone

Start a return

You hand over more, step by step

You start with the AI suggesting and you sending. From copilot to autopilot, you release more as trust grows.

Level 1Suggest

The AI suggests, you send.

You decide

Level 2Copilot

Ready, verified replies to review.

You send with one click

Level 3Autopilot

It sends on its own — only what passes every check.

You switch it on

Live in three steps

No setup call, no code.

01
Connect your shop
One click via Shopify — also as an embedded app in the admin. Without Shopify, a snippet is enough.
02
Sync your data
Alpheris reads your website and pulls products, stock, prices and rules via the official API.
03
Review and go live
Check menu, tone and data access, adjust if needed, go live.

What you should know about the Shopify chatbot

Does the chatbot make up prices or policies?

No. Every answer is grounded in your shop data and checked against the source. If something isn't backed, it hands over to your team.

Does it work with my shop?

Yes. You install Alpheris with one click via Shopify, also as an embedded app. Alpheris then loads your shop data by itself.

Can it answer order status and tracking?

Yes, straight from Shopify. Address changes are possible too, secured by a one-time code.

Does the AI take over completely right away?

Only if you want it to. You release more step by step.

Where is my data stored?

In the EU. There is a DPA, documented subprocessors and deletion webhooks for Shopify.

Shopify support that truly knows your shop

Connect your shop, let it load your data, go live — verified and without code.

Start for free Contact sales

No credit card required.